Shipping policy

SHIPPING POLICY

Last updated: June 28, 2026

Professional Packaging

All orders are carefully packed to ensure your items arrive safely and in perfect condition.

Processing Time

  • Orders are typically processed within 1-2 business days
  • Orders placed on weekends or holidays are processed the next business day
  • You will receive a tracking number once your order ships

Shipping Methods and Times

Standard Shipping (5-7 business days):

  • Free on orders over $50
  • $5.95 flat rate on orders under $50

Expedited Shipping (2-3 business days):

  • $12.95 flat rate

Express Shipping (1-2 business days):

  • $19.95 flat rate

Shipping times are estimates and not guaranteed. We are not responsible for carrier delays.

Shipping Locations

We currently ship to addresses within the United States.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package through the carrier's website.

Delivery Issues

Lost or Stolen Packages:

  • We are not responsible for packages marked as delivered by the carrier
  • Please contact the carrier directly for lost package claims
  • Consider requiring a signature for high-value orders

Incorrect Address:

  • You are responsible for providing accurate shipping information
  • We cannot redirect packages once shipped
  • Address changes may incur additional fees

Damaged Packages:

  • Inspect your package upon delivery
  • Report damage to the carrier and contact us within 48 hours at info@collarandquill.com
  • We will work with you to resolve the issue

International Shipping

We do not currently offer international shipping. This may change in the future.

Refused Deliveries

If you refuse delivery, you are responsible for return shipping costs and may be subject to a restocking fee.

Contact Us

For shipping questions, contact us at info@collarandquill.com.